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Business Owners and Belittling Clients: How To Provide Great Customer Service While Standing Your Ground

It’s an age-old verbiage: the customer is always right. But is the customer really always right? Of course not! Running your own business definitely has it’s perks, but when faced with irate or just downright rude customers, owners must maintain their composure and try to placate the customer as best as possible. Unfortunately, business owners are top

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3 Ways to Stop Over-Thinking: Distract Yourself, Express Yourself and Take Action

We’ve all been guilty of over-thinking at some point or the other. This is a normal thing. We’re all human beings and we all suffer from some level of anxiety. No matter how “Zen” you might consider yourself, it’s impossible to be completely free of worry. And the point is not to free yourself of

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Aggressive vs. Peaceful Management Techniques in the Workplace

Peaceful resistance has been one of humanity’s proud achievements in the last century, with great minds like Gandhi, Mandela and Martin Luther King espousing it. These leaders showed that it wasn’t necessary to use force in order to achieve what they wanted. They also encouraged their followers to be peaceful and managed to defeat their

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Baby Boomers: Returning Retirees?

Baby boomers over the age of 65 are coming back to work! They are experienced managers with developed social skills. Their understanding of corporate organizations and specialized knowledge acquired over the years are traits that employers need to integrate and train the new generations of employees coming into the workplace. The recession of 2008 emphasized

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